FAQs about Orders and Deliveries and the COVID-19 virus
Iver Express operations continue but delivery times may be longer than usual.
Last updated on April 25, 2020.
1. Can I place an order?
Yes, Iver Express activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
We're working with our selling partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. Please see our recent press releases for more information:
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your orderson iverexpress.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details.
3. Can I still make returns?
Yes. We are still processing returns. To start a return e-mail email@example.com.
5. What is Iver Express doing about price gouging?
We are working to ensure that no one artificially raises prices on basic need products during this pandemic and have blocked or removed tens of thousands of items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy.
6. What is Iver Express doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments.
7. How can I help those impacted by COVID-19?
Some of the ways you can help includedonating to the American Red Cross.
8. What is COVID-19 Supplies?
COVID-19 Supplies is an list of critical medical supplies with top priority for delivery. Learn more about COVID-19 Supplieshere.
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